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FAQ's - Bella Luna: Spiritual Life Coach, Healer & Mystic

faq’s

WELCOME TO MY

Frequently Asked Questions

Please read before contacting me with your questions as I may have already addressed it below.

What if I need to cancel my appointment?

If you realise you are no longer able to attend your appointment and do not wish to rearrange, please let me know as soon as possible. Specifics on my cancellation policy can be found in my Terms and Conditions. Unfortunately a refund cannot be guaranteed.

What if I need to rearrange my appointment?

If you realise you are no longer able to attend your arranged appointment, please let me know as soon as possible. With enough notice, I will try my best to accommodate a rescheduling. Unfortunately, with little notice, this may not be possible, and it may be treated as a cancellation.

What if I am late for a session?

I am willing to carry out a session if you are up to 10 minutes late. However, the session will still end at the allocated time.

Would you ever refuse someone service?

I reserve the right to refuse a service to anyone. Reasons that I may refuse you service includes, but is not limited to, intoxication (alcohol or other substances), rude or aggressive behaviour and unrealistic expectations. In these circumstances, a full refund may be provided if payment has already been received.

Unfortunately, I will not provide a reading for anyone under the age of 18 (without exception). I will, however, provide healing to an under 18 with the written permission of a parent or guardian.

I will not provide a reading for third parties as I believe this to be unethical. I can send healing to third parties; however, the healing will be sent with consent attached – if the persons higher self does not wish to receive the healing, there is nothing I can do about this.

Can you help with a hex / curse / demon?

I do not engage in anything I deem to be ‘dark magic’. This includes, but is not limited to, curses, hexes, possessions, hauntings and demons. Only light magic found here.

How and when do I pay for my session?

On booking a service, you will be prompted to input your card details for the cost of the service you are purchasing. You will then receive an email receipt and booking confirmation of your purchase.

How do I leave you a review for your services?

 If you had a great experience with one of the services and would like to offer a testimonial, you can either write a review on my Facebook page or Google page. Likewise, you can send your written testimonial via the contact form on my website using the subject title as ‘Testimonial’. Please ensure to include your name (or pseudonym) and the country of your origin.

What do I do if I have a complaint?

If you have a complaint, please use the contact form on the website using the subject title as ‘Complaint’. I take all complaints seriously, and will strive to rectify any issues as soon as possible.

Will you discuss my personal information with anyone else?

The only time I may consider discussing your personal details with another party would be if the law demanded.  For example, if you were intending to cause harm to yourself or others; if a child could be in danger; or if details regarding an act of terrorism were revealed. There is no other circumstance where I would breach the confidentiality of a client.

Can you predict the future?

At times, I am given snippets of information relating to possible future outcomes. There is no way of knowing the reliability of these messages, other than time itself. If I receive information pertaining to someone’s future, I may divulge it to my client, but it is up to them how they receive this information. I would strongly advise not taking any of it too literally as the future is ultimately unknown, and messages are often misinterpreted.

What is Spiritual Life Coaching?

Spiritual Life Coaching, similarly to regular Life Coaching, is a form of talking therapy aimed at empowering clients into transforming themselves, and their lives, in a deeper and more practical way. Spiritual Life Coaching incorporates a mixture of talking therapy/counselling, mentoring and consulting. ‘Spiritual’ Life Coaching means that in addition to examining a person’s behaviours, habits and goals, we also explore their beliefs and deeper connection to the divine. Most Spiritual Life Coaches will also incorporate other spiritual practices into their coaching method. For example, I incorporate the Tarot, the Chakras, Reiki healing, Guided Meditations, and Soul Plans into my methods. Click here for more information on Spiritual Life Coaching.

What are Chakras?

The Chakras are represented by 7 energy systems running through our body. They correspond to different areas of our physical and emotional bodies. For example, the Throat Chakra represents the physical throat and the emotional capacity for communication.

What is a Soul Plan Reading?

Soul Plan Readings use the clients’ birth name, along with a numerological system, to devise a seven pointed chart exploring the client’s life challenges, talents, goals, and overall Soul Destiny. The process of a Soul Plan is healing and realigns you back onto your path. Click here for more information on Soul Plan Readings. 

What is Path to Purpose?

Path to Purpose is a 12-week personalised coaching program that outlines your Highest Path towards living your best life and fulfilling your purpose. Using my 3-phase process to guide you back to your true self, unlock your deepest desires, and create a wildly aligned life in just 12 weeks. Click here for more information on Path to Purpose.

What is the Cosmic Academy?

The Cosmic Academy is my online learning platform where I host a range of programmes, at affordable prices, to support you at any stage of your journey towards falling in love with yourself and your life.

What Qualifications do you have?

I am a Certified Spiritual Life Coach; I have a BSc in Wildlife Conservation; a Diploma as a Chakra Dancing and Mindful Meditation Therapist; a Diploma in Tarot Studies; a Soul Plan Practitioner Certificate; and I am Reiki 1 & 2 Certified. I also hold First Aid and Fire Safety certificates and an enhanced DBS certificate.

What do I do if I am unsure which service is right for me?

If you are unsure of which service is most suitable for you, you can arrange a FREE Discovery Call here to connect with me in person and discuss your options.

What is Voxer?

Voxer is an app that I use with my V.I.P coaching clients to communicate with in between coaching sessions. Much like WhatsApp, we will have the ability to leave each other voice notes for you to share any celebrations, challenges and short questions.

Gold Triskele